Problems With License Applications!!

While processing 2020 License Renewal Applications we have found a number of issues centered around this years inclusion of electronic signatures.

1) Improper Electronic Signatures:

Per the instructions on page 1 of the 2020 Competition License Application and the 2020 Non-Competition License Application.

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9. Sign and date the License Application and the Emergency Contact Form. ‘Electronic’ signatures are allowed using the signature function in Adobe Acrobat Reader. Cut and paste signatures will not be accepted.

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This means that the electronic signature function in Adobe Acrobat Reader MUST be used. No other type of electronic signature will be accepted.

The Adobe Acrobat Reader validation information MUST appear in the signature field along with the signature.

Example of Signature with Validation Information:

Attachment 2003

To use this function on in this years Fillable 2020 License Applications Adobe Acrobat Reader must be downloaded and installed on the computer used to complete the 2020 License Applications.

A link to the Adobe Acrobat Reader download page is included in the instructions on page 1 of the 2020 License Applications.

2) Missing Signatures:

We have received a number 2020 License Applications with credit card payment information but no signature in the Credit Card payment signature field. We cannot process Credit Card payments without that signature.


We will be calling applicants that submitted forms with signature issues over the next few days. Unfortunately License Applications with signature issues will have to resubmitted. If you are asked to resubmit your 2020 License Application you will be given additional time to do so.

Thank you all for your cooperation.

So printing form and signing manually is not OK?

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Originally Posted by Mike Petitpas

So printing form and signing manually is not OK?

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Mike,

The issues described above are related to ELECTRONIC SIGNATURES only.

You CAN still print the forms and sign them manually.

Everyone that I have spoken with this morning has had the same issue.

TO USE THE ELECTRONIC SIGNATURE FUNCTION ON THIS YEARS FILLABLE FORMS YOU MUST USE ADOBE ACROBAT READER!

ADOBE ACROBAT READER MUST BE SET AS THE DEFALT APPLICATION FOR HANDLING PDF FILES!

If you are using ADOBE ACROBAT READER the forms will look like this:

Attachment 2005

Blue shaded fillable fields will be outlined in red.

The signature fields will have a small red arrow in the upper left hand corner with the word signature.

If your forms DO NOT appear like the above example then you either do not have ADOBE ACROBAT READER installed or it is not set as the default application for handling PDF files.

ADOBE ACROBAT READER is a FREE download.

If all else fails simply print the forms and fill and sign by hand scan and Email.

We have also received a number of forms in JPEG (photo) format. Please sent completed forms in PDF format only!!

Thanks for the education, Walter. I really appreciate the option and hope it has a great ROI.

Minor correction: there's no need to set Acrobat as default, just ensure that's the application used to edit the PDF.

Thanks for clarifying Walter.

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Originally Posted by Josh Henke

Thanks for the education, Walter. I really appreciate the option and hope it has a great ROI.

Minor correction: there's no need to set Acrobat as default, just ensure that's the application used to edit the PDF.

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BTW It looks like you didn't use Adobe Acrobat Reader. :headbang:

Please correct and resend by Friday.

After banging my head on Adobe Reader for a bit, I now have a properly signed document to submit. The nuance I struggled with is the difference between an electronic signature and a digital signature. By CMRA policy, we must use a digital signature, which must be configured in Adobe Acrobat if you want your name to appear, which I assume is required and was certainly confusing when it didn't appear; it doesn't just work, at least to the degree the electronic signature does.

Digital Signatures - https://acrobat.adobe.com/us/en/sign...signature.html

For Electronic Signatures, scroll to the bottom of that page and follow the link to information about them. There's a handy video that contrasts Digital Signatures and Electronic Signatures.

EDIT: to be more direct but still in a respectful, constructive manner, the process of setting up a digital signature isn't intuitive and the seemingly explicit instructions at the top could be improved for clarity. "Electronic signature" should be changed to "digital signature, and I provided a link above (and below) that would ideally be included in any instructions.

Something more explicit to understand creating your digital signature - https://www.dfa.cornell.edu/sites/de...signatures.pdf

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Originally Posted by Josh Henke

After banging my head on Adobe Reader for a bit, I now have a properly signed document to submit. The nuance I struggled with is the difference between an electronic signature and a digital signature. By CMRA policy, we must use a digital signature, which must be configured in Adobe Acrobat if you want your name to appear, which I assume is required and was certainly confusing when it didn't appear; it doesn't just work, at least to the degree the electronic signature does.

Digital Signatures - https://acrobat.adobe.com/us/en/sign...signature.html

For Electronic Signatures, scroll to the bottom of that page and follow the link to information about them. There's a handy video that contrasts Digital Signatures and Electronic Signatures.

EDIT: to be more direct but still in a respectful, constructive manner, the process of setting up a digital signature isn't intuitive and the seemingly explicit instructions at the top could be improved for clarity. "Electronic signature" should be changed to "digital signature, and I provided a link above (and below) that would ideally be included in any instructions.

Something more explicit to understand creating your digital signature - https://www.dfa.cornell.edu/sites/de...signatures.pdf

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This^^

Thought I had it all together on this electronic, er... digital signature from doing my license application earlier in the year. But we tried to do one of these for our endurance team this round by passing it around, and after the first guy put his digital signature on it and sent it to me, I was not able to add my signature. Has anyone done this and is there some magic that will allow it to be done?

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Originally Posted by David Branyon

Thought I had it all together on this electronic, er... digital signature from doing my license application earlier in the year. But we tried to do one of these for our endurance team this round by passing it around, and after the first guy put his digital signature on it and sent it to me, I was not able to add my signature. Has anyone done this and is there some magic that will allow it to be done?

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Are you using Adobe Acrobat Reader?

Yes. And I was able to add my sig to a freshly downloaded form of my own. Just seems like either we did it wrong (likely), or the file locked down after the first signature.

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Originally Posted by David Branyon

Yes. And I was able to add my sig to a freshly downloaded form of my own. Just seems like either we did it wrong (likely), or the file locked down after the first signature.

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If the original signer has checked the lock document after signing box then that is the problem.

Okay thanks. We may try a practice one here before we need to do it for real. Appreciate the feedback.

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